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Social Media Crisis Communications Quick Tip #3
Here’s today’s social media crisis communications quick tip: When in a crisis, evaluate current and scheduled online and social media marketing communications. If you need to stop, cancel or pause any...
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Social Media Crisis Communications Quick Tip #4
Here’s today’s social media crisis communications quick tip: Keep the lines of internal communications open at all times during and proceeding a crisis. This doesn’t just mean from department to...
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Online Reputation Management: Dealing with Negative Search Engine Results
Editor’s Note: Time for another Q&A Monday, where I answer social media crisis and online reputation management questions from you, my fabulous readers! Do you have a question you’d like me to...
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Sexism is Alive and Well – and a Major Risk Issue
Editor’s Note: This is a guest article by Tony, Jaques. It was originally published on Jaques’ regular newsletter, Managing Outcomes. Sexism – or an allegation of sexism – has become an increasingly...
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Social Media Crisis Lesson from KFC: Stop Your Marketing Messages in a Crisis
The whole “Kentucky Fried Liver” fiasco has got me wanting to remind you all of one very important, very crucial step that must be taken in the midst of a crisis: In the very early stages of a crisis,...
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Important: Incorporate Vine Into Your Social Media Crisis Plan
Last week, Twitter released a new app for creating and sharing short looping videos on the social network, called Vine. Many brands have begun to get creative with the app already, using it for...
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Is Your Social Media Crisis Communications Plan Twitter-Friendly?
Recently, Brad Phillips, a.k.a. Mr. Media Training, wrote a post about giving a Tweet-worthy media interview. This excellent piece of literature got me thinking of the importance of having Tweet-able...
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An Excellent Example of Twitter Use in Atlanta School Shooting
Last Thursday, January 31st 2013, there was another shooting outside a middle school in Atlanta. A 14 year-old student was grazed by a bullet, and thankfully the wounds suffered were not...
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Awesome New Tool Reviewed: “ClicktoTweet” your Crisis Communications
I’m pretty jazzed about this new tool I recently discovered, called ClicktoTweet! ClicktoTweet is a free tool, still in its beta stage, that you may have noticed I’ve started using in some of my blog...
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Update to Yesterday’s Post: Is Twitter On Its Way to a Social Media Crisis?
Reader, Dave Zan, was nice enough to respond to yesterday’s post about Twitter potentially being on its way to experiencing a social media crisis, with a link to Twitter’s official statement regarding...
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Changing Technologies and Behaviours: The Social Media Imperative
Editor’s Note: I’m very pleased to be providing you with a guest post by Patrice Cloutier. Patrice specializes in emergency information and crisis communications, emergency management and business...
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As Social Media Evolves, So Must Your Social Media Issues Management Plan
Everything about social media has evolved. Everything from your audience’s understanding of the power of their collective and individual voices, to the level of expectations that they have towards your...
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The 10 New Rules of Crisis Communications
It’s common knowledge: Social media and the way individuals use the Internet has changed the rules of the game when it comes to crisis management. - Tweet this now! It’s no longer about communicating...
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Is Your Staff Online Media Trained?
We’ve discussed why your entire team needs to be prepared and trained to handle the media in a crisis, even if only on a basic level. Though most people, when referring to media training, naturally...
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What The New Facebook Threaded Replies Means for Your Social Media Crisis...
Set to roll out completely in July, but starting to make an appearance as we speak, are the Facebook threaded replies for fan pages. image credit: Social Fresh A cool concept in theory, being able to...
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The Repercussions of Deleting Your Crisis Communications Post-Crisis
Have you ever heard the following expression? “What happens in Vegas stays on the Internet” Well, it doesn’t just apply to what happens in Vegas. David Meerman Scott recently wrote a good article about...
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Awesome Tool Reviewed: Buffer App (Free and Paid Tool)
Buffer is a tool that, honestly, I couldn’t live without! It helps me share all the great content that I consume each morning over the course of the day, and by doing so, it helps me keep my online...
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To CEO or Not to CEO? Crisis Communication in Action
Editor’s Note: The following is a guest post by Jane Jordan-Meier, author and CEO & president of The Media Skills Academy. If you enjoy learning about this very important topic, don’t forget to...
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Why Your Crisis Communications Plan Needs to be SOCIAL
Editor’s Note: The following was written by Patrice Cloutier, a specialist in emergency information and crisis communications, emergency management and business continuity. This post originally...
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The 5 Conundrums Of (Online) Media Relations
Editor’s Note: The following is a short excerpt from Jonathan Bernstein’s “Keeping the Wolves at Bay” Media Training guide. Remembering these sometimes-frustrating realities will help keep you out of...
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